TV & Radio

Bruce Conway

103 North Main Street Webster MA 01570

904-566-6700 (cell)    bruceconway@live.com

EXPERIENCE

 Manufacturing & Distribution

*              Large and medium project management experience, 25 years.

*              Businesses experience with Hospitals, Wire, Cloths, Shoes, Sewing, Furniture, Trucking, Mattress.

*              Implement Macola Manufacturing, Distribution, Accounting systems.

*              Created SOP Standard Operation Procedures for all processing.

*              Create SOP in photo and video for training.

*              RCQA Regulatory Compliance & Quality Assurance.

*              IOS International Organization Standards, previously certified.

*              Inventory Created / Maintain Inventory system. Maintain Production Materials, 10,000 parts & foam.

*              Shipping ShipExec FedEx system. Ship 3 trailers a day.

*              DT Downtime Standards & operation.

*              PM Preventative Maintenance.

*              GENERAL Create Standardization, Communication, Efficiency, Accountability Tracking.

*              6S & 5G Six Sigma, Quality Management, Lean, Waste.

*              OSHA Maintain procedures for the company to comply with OSHA.

*              Security  Maintain Lockout machinery’s. Create & maintain machinery operation & repair procedures.

*              Payroll Quick Books

Accounting Manufacturing & Distribution Financial Modules

General Ledger--                Fixed Assets, Bank Book, Accounts Receivable, Order Entry, Accounts Payable, Purchase Order, Payroll, Time Costing, Time Clock, Cash Register, Wholesale, Credit Card Procession.

Manufacturing --                Bill of Materials, Standard Costing, Manufacturing Cost Accounting, Product

Project Management --     Adhere to Timelines, Quickly Identify Potential Delays Activity Tracker, Project Cost Accounting and Financial Reporting, Improve Cross Company Collaboration.

Distribution --                      Inventory Management, Order Entry, Purchase Order and Receiving, Advanced Distribution, Bar Coding Interface, EDI Interface

Quality Management--      Audit Processes, Data Integration, Dashboard Reporting Tool and Gauge Maintenance, Preventative Maintenance, Corrective Action, Training Tracking,

Human Resource--             Employee Self-Service, Recruitment and Hiring, Onboarding Absence and Time-off Management, Performance Appraisals, Exit Management, Training and Development

Customer Relationship--   Lead Management, Sales Team Management, Opportunity Management, Customized Portals, Customer Retention.

Desktop Technician

• Provide end user desktop support via ConnectWise Automate.
• Install, configure, operate, repair, maintain, troubleshoot, and diagnose workstations, servers, network hardware, network software, and other peripheral equipment.
• Install, maintain, and repair network cabling and other hardware for Windows 10 OS.
• Process client service requests in a timely fashion including identification, isolation, resolution, and follow up.
• Utilize remote login software to diagnosis and correct remote user issues.
• Provide on call support daily & after hours on a rotating basis.
• Image devices for clients including Tufts University logo.

Fiber Optic Technician

• Created network plans and installed fiber terminals, ariel and underground (B case, D case. 600 cases, OTE).
• Examined and replaced faulty fiber optic cables, as well as organize scheduled routine maintenance.
• Answered inbound customer calls responding to homes and business when services were down.
• Tested and troubleshot networking equipment and lines for signal strength.
• Understood resident's needs and provide them with personalized solutions.

• Kept property management informed from day-to-day activities.
• Monitored cameras on third shift, follow routine security log.

Concierge

• Understood resident's needs and provide them with personalized solutions.
• Kept property management informed from day-to-day activities.
• Monitored cameras on third shift, follow routine security log
•  

SKILLS

•      Computer Science        Office Management      Computer Literacy        Customer Service         Fiber splicing                     Cabling                        Network support           Telecommunication      LAN                            VPN                                 TCP/IP                         TCP

•      Operating systems        DNS                             Help Desk                    WAN

•      Active Directory           Windows 10                 Outlook/Exhange          DHCP

•      Microsoft Office           Payroll

SKILLS Building

·         Carpentry, Framing, Finishing

·         Electrical, Panels, Wiring

·         Plumbing

·         Painting

·         Kitchen Cupboards, Doors, Locks and much more.

SOFTWARE EXPERIENCE

NetAccess, Patient Charts, WebTop,  I-Hirm, Seimans, Meds Manager, Navicare, People Soft, Portal,       DameWare,  One Staff, Omega, Poseidon, Spok,  & other applications, Groupwise, Kronos, Stentor, HIS / SMS, Poseidon, IDX, Sodtmed / ESA 

Microsoft Complete Office,

Jeffco Fibres Inc 2020 to Current

SOP, RCQA, ISO, PM Manager, Six Sigma, QM (Mattress Manufacturing).

* Implement, maintain all systems & equipment, train staff.

* Create inventory PC system Access. Maintain 5000 production materials, 10,000 repair parts for 200 machines.

* Gathering information, from several sources, analyzing & summarizing to draw conclusions & decisions.

*  Provide support & problem resolution for staff, all operators, shipping, manufacturing, & inventory operation.
* Build and maintain successful relationships with service providers, dealers, and consumers.

* Processing Documentation, Gather Text, Visual, Collect Data, Notes, Pictures & Videos

*  Workflow to Improve process, Safety, QC & output

* Maintain LockOut system for machinery safety & repair.

* Shipping of 3 trailers a day with ShipEx Fedex.

* Admin   Review of approval & database

* Internal Audit, approval, photos & video & all reports

* Manufacturing Floor. Create all visual control systems, safety and for LOCK-OUT.

* Manufacturing floor supervision.

* Payroll for 700 employees.

Price Waterhouse & Various Companies (Manufacturing Companies)2011 to 2017

SOP, RCQA, ISO.

* Implement, maintain all systems & equipment, train staff.

* Gathering information, from several sources, analyzing & summarizing to draw conclusions & decisions.

*  Provide support and problem resolution for staff, shipping operation.
* Build and maintain successful relationships with service providers, dealers, and consumers.

* Provide effective supervision to the work force within the framework of company policies to obtain efficient and          uninterrupted operations

* Performs product/process analysis for cost reduction, quality improvement and efficiency improvement

* Performs source code control and management for confidential software features from the point of view of both company management and the client organization

* Drive improved OEE metric improvements

* Assist with work for Value Engineering and product cost analysis projects

* Conducts calibration training and provides assistance to members on the proper usage of all IMTE Integrated Media Technology

* Performs research, design and development of manufacturing processes, including production flow, assembly methods and production equipment

Freightliner 2015 to 2017

SOP, RCQA, ISO, PM Manager.

Manufacturing Macola Management

* Parts receivable & distribution.

* Management of various locations in distribution, processing & shipping.

O’Reilly Auto Parts 2017 to 2020

SOP, RCQA, Six Sigma.

Manager Stores & Distribution Operations

* Parts receivable & distribution, Manufacturing process.

* Full management of various stores.

* Implement, maintain all systems & equipment, train staff.

3Com (Manufacturing) 2011 to 2017

SOP, RCQA, ISO, PM Manager, Sigma Six.

* Implement, maintain all systems & equipment, train staff.

NetDay MA Schools to High-Speed Internet 1997 to 1999

SOP.

* 3000 Schools upgraded

* May Mr. Menino & Ted Kennedy Federal Senator

* Budget 800M & 3000 Staff

* Project Manager to upgrade 3000 Schools

Hancock 2011 to 2017

SOP, RCQA.

* Implement, maintain all systems & equipment, train staff.

Comcast / Xfinity (Manufacturing)2011 to 2017

SOP, RCQA, Six Sigma.

* Implement, maintain all systems & equipment, train staff.

MIT Massachusetts Institute of Technology 2011 to 2017

SOP, RCQA.

* Implement, maintain all systems & equipment, train staff.

Harvard 2011 to 2017

SOP, RCQA.

* Implement, maintain all systems & equipment, train staff.

Wang (Manufacturing)2011 to 2017

SOP, RCQA, ISO, PM Manager, Six Sigma.

* Implement, maintain all systems & equipment, train staff.

Shands Hospital & UF Health Florida 2006 to 4/2017

SOP, RCQA, ISO, PM Manager, Six Sigma, QM

EPIC Analyst

Versed In:

EPIC applications in 10 hospitals & 900 additional clinics.

EPIC

Application support & maintenance for the following:

n  Clin/Doc                                      Clinical documentation

n  Willow                                          Pharmacy

n  Resolute                                       Billing

n  ADT                                              Patient registration

n  ASAP                                            Emergency room

n  Security                                       Staff

n  Stork                                            Obstetric / Birth

n  Beacon                                        Oncology cancer

n  CUPID                                           Cardiology

n  Care/Ambulatory                      In-patients

n  Kaleidoscope                              Ophthalmology

n  OP/Time                                      Surgical scheduling

n  Radiant                                        Radiology

n  MyChart                                       Patient medical Records

n  Care                                             Ext mod My Cart coaching, education, reminders

n  Wisdom                                       Dental

n  Ortho                                           Bones

n  Phoenix                                       Transplant

n  HAIKU/CATO                              Phone to EPIC, Android & Apple

n  Bugs                                             Infection Control

n  Beaker                                         Laboratory System

n  Bones                                           Orthopedic & Sports

n  Caboodle                                     Warehouse data Cogito

n  Cadence                                      Scheduling Out Patients & Specialty

n  Everywhere                                 Network records of other Healthcare Organizational

n  Dorothy                                       Home health care

n  Healthy Planet Link                  Outside organizations link

n  Installed $900,000 System & HW, across 1000 Buildings & 10 Hospitals & 200,000 Staff

Gathering information, analyzing and summarizing, draw conclusions and make decisions. Policies and knowledge of procedural framework. Assimilate customer requirements, utilize standard IS methodologies, gather information from various sources when designing solutions for business needs for projects with defined scope. Position is largely self-directed but works very closely with management or senior analysts to ensure alignment with departmental practices. Primary responsibility will be to provide production support for PeopleSoft customers. Support will involve maintenance, troubleshooting and development of application modules and interfaces. Strong written and oral communication skills. PeopleSoft development tools to perform enhancements, fixes and customizations to our PeopleSoft application.

Hardware & Phones Support & Maintenance for the following:

·         Maintained 40,000 Apple & Android phones

·         Maintained 250,000 computers                      

Gods Children Angels Inc 2017 to Current

IT Manager

* Maintain network & systems

* Payroll Service Quick Book

Sydney & Rio Club LLC (Restaurant / Pub) 2019 to Current

Restaurant Manager

* Complete running of the facility.

* Liquor manager

* Maintain POS, Mass Lottery Keno System, network & systems

* Payroll Service Quick Book, Accounting Quick Boks

* Created Menu, Drink Menu, Entertainment.

* Entertainment Live Bands, Karaoke, DJ, Open Mike, Comedy, Jazz, Blues.

* Managed Sydney’s Lawrence MA 2001 & Wallaby’s Haverhill 2005

Immigration 2017 to Current

IT Manager

* Maintain network & systems

* Payroll Service Quick Books

Nu-Legal Admin Inc 2017 to Current

IT Manager

* Maintain network & systems

* Payroll Service Quick Books

 SKILLS

•      Computer Science        Office Management      Computer Literacy        Customer Service         Fiber splicing                     Cabling                        Network support           Telecommunication      LAN                            VPN                                 TCP/IP                         TCP

•      Operating systems        DNS                             Help Desk                    WAN

•      Active Directory           Windows 10                 Outlook / Exchange      DHCP

•      Microsoft Office           Payroll

SKILLS Accounting

·         Certified in Macola, Quick Books & others

·         General Ledger--            Fixed Assets, Bank Book, Accounts Receivable, Order Entry, Accounts Payable, Purchase Order, Payroll, Time Costing, Time Clock, Cash Register, Wholesale, Credit Card Procession.

·         Manufacturing --            Bill of Materials, Standard Costing, Manufacturing Cost Accounting, Product

·         Project Management -- Adhere to Timelines, Quickly Identify Potential Delays Activity Tracker, Project Cost Accounting and Financial Reporting, Improve Cross Company Collaboration.

SKILLS Building

·         Carpentry, Framing, Finishing

·         Electrical, Panels, Wiring

·         Plumbing

·         Painting

·         Kitchen Cupboards, Doors, Locks and much more.

SKILLS Musician

·         Plays Guitar, Lead Guitar, Bass Guitar, Keyboard, Drums,

·         Recording studio

·         DJ & Karaoke

Education

*         Business                                  Sydney Institute of Technology                  1974

*         Banking                                    State Bank of NSW                                          1977

*         Reserve Bank                        Federal Reserve Bank Canberra Australia 1975

*         Accounting                             Macquarie University                                     1978

*         Distribution                            Concord Career Institute                               2013

*         Manufacturing                      Concord Career Institute                               2013

*         Marketing                               Concord Career Institute                               2013

*         Paralegal                                 Suffolk  University Boston                            1999

*         Paralegal                                 Emmanual College Boston                            1999

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